FAQ's

How can I contact Kefi.?

You can email us at support@kefi.co.nz where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Currently we only ship to New Zealand and Australia.

Where do you ship from?

Due to shipping within NZ and Australia, we ship from our Fulfilment Centre in Hong Kong. This gives us a better advantage for shipping rates and timeframes within both countries.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once dispatched you will receive your order within 4-5 Business Days.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

How do I return an item?

Please contact us at support@kefi.co.nz

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@kefi.co.nz